Services
SerranoTech is here to help your organization achieve its goals by optimizing your Oracle E-Business Application Suite. We work effectively with our state and local government information technology partners to keep their systems stable and operating on secure, current, compatible and supported versions of every component of the technical and functional stack.
We offer a wide range of services to maintain, enhance, upgrade and implement Oracle E-Business Suite solutions including hardware, operating systems, databases and application components. Specifically,
- Maintenance and operational support for both functional and technical aspects of various hardware and operating system platforms including Oracle E-Business Suite releases 11.5 – 12.2
- Hardware purchase consultation, and periodic refresh and system migrations
- Operating system support, maintenance, patching, and upgrades
- Oracle E-Business Suite application enhancements and upgrades
- Oracle E-Business Suite implementation
- Oracle database support, maintenance, patching and upgrades
- Disaster Recovery instance for both databases utilizing oracle (active) data guard and application layers
- Contract/license review, renewal support, and consultation for hardware and software vendors
- General functional and technical strategic consultation
Call or email us if you would like more information on specific service offerings, client references or an RFP response.
Maintenance & Support
We understand the importance of a secure, stable and well performing system when it comes to your mission critical tasks and organizational objectives. Our team of seasoned Oracle E-Business Suite technical and functional consultants are here to support you and your IT staff. From working with hardware and software vendors for faulty components, software bug fixes or periodic patching to project management oversight, our team is here to help.
Enhancements & Upgrades
In today’s rapidly changing technological environment, the hardware and software life span continues to shrink while the challenge to attract and retain experienced E-Business Suite expertise grows. This adds tremendous pressure on organizations utilizing Oracle E-Business Suite to keep up with hardware refresh and software upgrades. We have many years of experience advising and assisting clients in acquiring the best fit and performing hardware and software certified and compatible with Oracle E-Business Suite with minimal overhead. It is our focus to deliver timely and quality enhancements which follow Oracle’s development best practices and requires minimal to no retrofitting after patching or upgrades.
We understand the huge investment our clients make in implementing Oracle E-Business Suite and appreciate the trust they instill in us to contribute to the success of the solution. We pride ourselves in understanding our client’s needs, meeting and exceeding their expectations with great attention to detail on a daily basis, one at a time.
If your system is at risk due to performance issues, outdated/end-of-life hardware or operating systems, unsupported or an incompatible database or application, we’re here to help. SerranoTech can plan and deliver your next upgrade or enhancement from inception to implementation to on-going support.